Privacy Policy
Last Updated: January 15, 2025
At byteonapiwave, we take your privacy seriously. This policy explains how we collect, use, and protect information from individuals who engage with our disciplined trading education services in Thailand. We're committed to transparency about our data practices and your rights under Thai personal data protection laws.
Information We Collect
Personal Information You Provide
When you interact with our educational platform, we collect information you voluntarily share with us. This typically happens when you register for programs, contact our team, or subscribe to updates.
- Full name and contact details including email address and phone number
- Mailing address for program materials and correspondence
- Professional background and trading experience level
- Educational history relevant to financial topics
- Payment information processed through secure third-party providers
- Communication preferences and language choices
Information Collected Automatically
Our website gathers certain technical data automatically when you visit. This helps us understand how people use our platform and where we can improve the learning experience.
- Browser type, operating system, and device information
- IP address and general location data
- Pages visited and time spent on different sections
- Referral sources and navigation patterns
- Session duration and interaction frequency
How We Use Your Information
We use the information we collect for specific purposes related to delivering quality trading education. Here's what that looks like in practice:
Program Delivery: We process your details to enroll you in courses, provide learning materials, track your progress, and issue certificates when you complete programs.
Communication: Your contact information allows us to send program updates, respond to inquiries, share educational content, and notify you about schedule changes or new offerings.
Platform Improvement: We analyze usage patterns to understand which resources are most helpful, identify technical issues, and refine our curriculum based on student needs.
Payment Processing: Financial information is used solely to complete transactions, issue receipts, and maintain accurate enrollment records.
Legal Compliance: We maintain records as required by Thai education regulations and financial service guidelines applicable to our operations.
Data Sharing and Third Parties
Sometimes we need to share limited information with service providers who help us run our educational programs. We're careful about who we work with and what data they access.
Payment Processors: When you enroll in programs, your payment details go directly to certified financial service providers who handle transactions securely. We never store complete credit card numbers on our servers.
Email Service Providers: We use professional communication platforms to send program updates and educational content. These providers only access the information necessary to deliver messages on our behalf.
Cloud Storage Services: Course materials and student records are stored with reputable cloud providers who maintain strict security standards and data protection protocols.
Analytics Tools: We work with analytics services to understand website traffic and user behavior. This data is aggregated and doesn't identify individual students.
All third-party providers we engage are contractually bound to protect your information and use it only for the specific purposes we authorize. They cannot use your data for their own marketing or share it with others.
Your Rights Under Thai Law
Thailand's Personal Data Protection Act gives you several important rights regarding your information. We respect these rights and have processes in place to honor your requests.
| Your Right | What This Means |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Ask us to update inaccurate or incomplete information |
| Deletion | Request removal of your data when no longer necessary for educational purposes |
| Restriction | Limit how we process your information in certain circumstances |
| Portability | Receive your data in a structured format to transfer elsewhere |
| Objection | Oppose processing based on legitimate interests or direct marketing |
| Withdrawal | Revoke consent for processing where we rely on your permission |
To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond to verified requests within 30 days. In some cases, we may need to retain certain information to fulfill legal obligations or complete transactions you've requested.
Data Security Measures
Protecting your information is a priority. We've implemented technical and organizational safeguards to prevent unauthorized access, disclosure, or loss of data.
Technical Protections
- SSL encryption for all data transmitted between your browser and our servers
- Encrypted storage of sensitive information in our databases
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems monitoring network traffic
- Multi-factor authentication for staff accessing student records
- Automated backup systems with secure off-site storage
Organizational Safeguards
- Strict access controls limiting who can view personal information
- Confidentiality agreements binding all staff and contractors
- Regular training on data protection practices and Thai privacy laws
- Incident response procedures for potential security breaches
- Documented data handling policies reviewed annually
Data Retention Periods
We keep your information only as long as necessary for the purposes described in this policy or as required by law. Here's our general approach to retention:
Active Students: While you're enrolled in programs, we maintain complete records to support your learning journey and track progress through courses.
Alumni Records: After program completion, we retain basic enrollment history and certificates for seven years. This allows us to verify credentials and provide replacement documentation if needed.
Marketing Communications: If you've subscribed to updates but haven't enrolled, we keep your contact information until you unsubscribe or after three years of inactivity.
Financial Records: Payment information and transaction records are maintained for ten years in compliance with Thai accounting and tax regulations.
Inquiries and Correspondence: General questions and support conversations are typically retained for two years unless they relate to ongoing program participation.
When data reaches the end of its retention period, we securely delete or anonymize it so that you can no longer be identified from the information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. You have control over how these work.
Types of Cookies We Use
- Essential Cookies: These are necessary for basic site functionality like maintaining your session when you log in to access course materials
- Performance Cookies: Help us understand which pages are most visited and identify technical issues affecting user experience
- Functional Cookies: Remember your preferences like language settings and customization choices
- Analytics Cookies: Provide aggregated statistics about site traffic and how people navigate through our content
Most browsers allow you to control cookies through their settings. You can delete existing cookies or prevent new ones from being placed. Keep in mind that blocking essential cookies may affect site functionality and prevent you from accessing certain features.
International Data Transfers
While our primary operations are based in Thailand, some of our service providers operate servers in other countries. When your information is transferred internationally, we ensure appropriate safeguards are in place.
- We only work with providers in countries recognized by Thai authorities as having adequate data protection standards
- Standard contractual clauses approved by data protection regulators govern international transfers
- Service providers must demonstrate compliance with international privacy frameworks
- Regular audits verify that transferred data receives protection equivalent to Thai standards
If you have concerns about where your data is processed, contact us for specific information about the countries involved in handling your information.
Children's Privacy
Our programs are designed for adults seeking professional trading education. We do not knowingly collect information from individuals under 18 years of age without parental consent.
If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements. If we discover we've inadvertently collected information from a minor without proper consent, we'll delete it promptly.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active students by email and post a notice on our website.
The "Last Updated" date at the top of this page shows when the most recent changes took effect. We encourage you to review this policy occasionally to stay informed about how we protect your information.
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with modifications, please contact us to discuss your options or discontinue using our platform.
Complaints and Concerns
If you believe we've mishandled your personal information or violated your privacy rights, we want to know. Start by contacting us directly so we can investigate and address your concerns.
You also have the right to file a complaint with the Personal Data Protection Committee in Thailand if you're not satisfied with our response. We'll cooperate fully with regulatory authorities to resolve any issues.
Contact Us About Privacy
For questions about this policy or to exercise your privacy rights:
Email: support@byteonapiwave.com
Phone: +66 38 195 185
Mail: 64 Karnjanavanit Soi 4, Kho Hong, Hat Yai District, Songkhla 90110, Thailand
We typically respond to privacy inquiries within 5 business days.